Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Radiant Forest ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in Singapore.
This policy complies with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable privacy laws.
We may collect the following types of personal information:
When you visit our website, we automatically collect:
We use your personal information for the following purposes:
To provide, maintain, and improve our smart home services, including installation, support, and maintenance.
To respond to inquiries, provide customer support, send service updates, and deliver newsletters.
To process payments, manage accounts, conduct quality assurance, and fulfill legal obligations.
To send promotional materials, special offers, and relevant product information (with your consent).
To analyze website usage, improve user experience, and develop new services.
Under Singapore's PDPA, we process your personal data based on:
We do not sell, trade, or rent your personal information. We may share your information with:
We implement appropriate technical and organizational measures to protect your personal information:
We retain your personal information for as long as necessary to:
Typically, we retain customer data for 7 years after service completion, unless longer retention is required by law.
You have the following rights regarding your personal data:
Request access to your personal data we hold and how it's processed.
Request correction of inaccurate or incomplete personal data.
Withdraw consent for marketing communications or other processing activities.
Request transfer of your data to another service provider where technically feasible.
To exercise these rights, contact us at [email protected] or call +65 6225 5632.
Our website uses cookies and similar technologies to enhance user experience. For detailed information about our cookie practices, please see our Cookie Policy.
You can manage cookie preferences through our cookie management system or your browser settings.
Your personal data may be transferred to and processed in countries outside Singapore. When we transfer data internationally, we ensure adequate protection through:
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:
If you have questions about this Privacy Policy or our data practices, please contact us:
Radiant Forest
202 Kallang Bahru, #01-05
Singapore 339339
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 2:00 PM
If you have concerns about our handling of your personal data, you may:
PDPC Contact: www.pdpc.gov.sg