Terms of Service

1. Agreement to Terms

By accessing and using the Radiant Forest website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Company Information

Radiant Forest is a smart home solutions provider operating in Singapore. Our company details:

• Business Name: Radiant Forest
• Address: 202 Kallang Bahru, #01-05, Singapore 339339
• Phone: +65 6225 5632
• Email: [email protected]

3. Services Offered

Radiant Forest provides the following services:

4. Service Terms and Conditions

4.1 Service Quotes and Pricing

• All quotes are valid for 30 days unless otherwise specified
• Prices are subject to change without notice
• Additional charges may apply for changes to original scope
• All prices are in Singapore Dollars (SGD) and include GST where applicable

4.2 Installation and Service Delivery

• Installation dates are estimates and subject to availability
• Access to the property must be provided during scheduled times
• Additional costs may apply for rescheduling or access delays
• We reserve the right to refuse service if conditions are unsafe

4.3 Customer Responsibilities

• Provide accurate information about property and requirements
• Ensure adequate power supply and internet connectivity
• Obtain necessary approvals from building management if required
• Maintain installed systems according to provided guidelines

5. Payment Terms

6. Warranties and Guarantees

6.1 Installation Warranty

We provide a 2-year warranty on all installation work, covering:

• Workmanship defects
• Installation-related failures
• Configuration and setup issues

6.2 Product Warranty

Product warranties are provided by manufacturers and typically include:

• 1-3 years manufacturer warranty on hardware
• Software updates and bug fixes
• Replacement of defective units

6.3 Warranty Exclusions

Warranties do not cover:

• Damage from misuse, abuse, or negligence
• Normal wear and tear
• Damage from power surges or electrical issues
• Modifications by unauthorized personnel
• Environmental damage (water, fire, theft)

7. Limitation of Liability

To the maximum extent permitted by Singapore law:

• Our total liability shall not exceed the amount paid for services
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for third-party product failures
• Liability is limited to direct damages only
• Claims must be made within 12 months of service completion

8. Intellectual Property

All content on our website and in our services, including but not limited to:

• Text, graphics, logos, and images
• Software and system configurations
• Custom automation scripts and programs
• Installation methodologies and processes

Are the property of Radiant Forest or our licensors and are protected by Singapore and international copyright laws.

9. Privacy and Data Protection

We are committed to protecting your privacy in accordance with Singapore's Personal Data Protection Act (PDPA). Our data practices are detailed in our Privacy Policy.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. Cancellation and Refund Policy

11. Indemnification

You agree to indemnify and hold harmless Radiant Forest, its officers, directors, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any rights of another party
• Any content you submit through our services

12. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the Singapore courts.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13. Force Majeure

We shall not be liable for any delay or failure in performance due to events beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters
• Government actions or regulations
• Labor strikes or disputes
• Supply chain disruptions
• Pandemics or health emergencies
• Technical failures or cyber attacks

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will:

• Update the "Last updated" date
• Notify customers via email or website notice
• Provide reasonable notice before changes take effect
• Allow existing contracts to continue under previous terms

Continued use of our services after changes constitutes acceptance of the new terms.

15. Contact Information

For questions about these Terms of Service, please contact us: